Below you can find answers to some commonly asked questions regarding the computer-based tests delivered via BTL Surpass. Please click on the questions below to see the answers.
Before the Test Day
The start time shown in Surpass does not match the published tests start times. Is that correct?
Please start the test as per the start times published here.
The test time window shown in the invigilate screen in Surpass is set to open ahead of the published start times to allow centres to prepare and to accommodate centres that need to start their tests slightly earlier. Also note that the times shown in Surpass are UK times.
I am running tests in multiple rooms. Do my invigilators need to log into Surpass?
At least one invigilator per room needs to be able to access the BTL Surpass invigilate screen. The invigilator will need to be able to stop/start tests in the event of an emergency. Please note, this functionality is only available if the internet is connected.
Exams officers can set up user accounts for invigilators. You can find instructions on how to create these here.
I am a test centre and the login details I was sent have expired. How can I login to Surpass?
You can reactivate your login details by clicking the "Can't access your account?" link on the login screen.
Enter the email address your account was set up with and click Change Password.
Can I download multiple tests to the same PC?
Yes, you can download multiple tests to one PC. Each candidate starts their test(s) by entering a unique keycode, which only accesses the test they have been entered for.
Will I be able to see if extra time has been added to the test as an access arrangement?
Approved extra time will be added to the candidate’s test duration automatically and their timer will have been adjusted accordingly. Extra time is added to each section individually.
Centres will only be able to see an access arrangement marker against relevant candidates in the invigilate screen, they will not see the type of access arrangement approved.
What is the difference between the demo tests for candidates and the familiarisation test for centres?
The familiarisation test is available for centre invigilation staff to experience what the Invigilate screen in BTL Surpass will look like for them on the test day. Each centre user will have a keycode for one familiarisation test that can be found on the Invigilate screen when you are logged in to Surpass. The familiarisation tests are for single use and are not designed to be used on every candidate machine.
The demo tests for candidates can be accessed from our website. They should be used as part of the preparation for the test so candidate's are familiar with the layout of the tests and the functionalities available to them. The demo test can be taken several times but please note, you will not be given a score for it.
There is a button called "Take on paper" on the Surpass invigilate screen. Does that mean my candidate has the option to take a computer-based test on paper instead?
This option is not applicable for our computer-based tests as they are not designed to be taken on paper. Please do not click this button as this will prevent the candidate from accessing the test on the computer. If you have accidentally clicked it you can return to the computer-based delivery of the test by clicking "Take on screen".
On Test Day
If I cannot sit the test at the centre because I have tested positive for COVID-19 or have to isolate, can I take the computer-based test at home instead?
There is no option to take the test at home. If you cannot take it at the centre for these reasons you will need to submit a special consideration request.
Can I use rough paper during computer-based tests? Can I take scissors to cut shapes from the paper?
Your centre should provide you with rough paper to use during the test. You will however not be allowed to take any notes with you after the test, the invigilator will collect the paper and securely dispose of it after the test has finished.
You may not bring scissors into the test room.
What do I do if the test crashes in SecureClient?
If a test stops/freezes, the candidate needs to make the invigilator aware, so they can pause the test on the invigilate screen. The candidate needs to be moved to another computer and enter their keycode. The test will restart once the invigilator resumes it from the invigilate screen.
If the candidate believes their performance was affected by this interruption, a special considerations request form should be submitted.
Why can I not pause the test from the invigilate screen?
The functionalities of the invigilate screen, like pausing and restarting a test, are only available if you are connected to the internet. If you need to pause the test from the invigilate screen, ensure you are connected.
How do I pause the test for pre-approved rest breaks?
If a candidate has had rest breaks approved as an access arrangement, they can activate the break and pause the test themselves via the coffee cup symbol on screen.
Please note, there is a limit to the number of breaks the candidate can activate themselves.
For computer-based test instruction documents, please see this article.