November 2020: Computer delivered admissions tests

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    Sabine Hanna

    We have added information regarding the equipment required for the computer-based tests to the FAQs.

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    Sabine Hanna

    We have added the following information:

    - details regarding the demo and live test links

    - contact details for technical support

    - information on what to do if you need to change the email address you are registered with

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    Terry Knox

    Update

    Demo test links have now expired. Links for live tests are being sent currently. 

    If you did not receive your demo test link, to ensure that you receive your live test link, please check your spam folder and ensure you are checking the mailbox of the email address you were registered with for the test by your centre. Please also ensure the Mercer Mettl email address, admin@mettl.com, has been added to your safe senders list. 

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    Janice O'Shea

    Our students were unable to see the demo link, we have checked their email accounts with them and followed the instructions above but we are still unable to locate the email let alone the link. The student email accounts had been changed following their original registration and wonder if this is causing the issue. Please advise.

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    Janet Arnold

    I have not been sent a demo test or the link for tomorrows BMAT test. I have checked all of my email folders (students registered using my email on the entries extranet.)

    I have just spoken to Mercer Mettl who have given me a number in India to call to try to sort this issue out!

    Could I ask your advise as I am unable to make international calls from my centre.

     

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    Fiona Davidson

    14 of the 35 BMAT students due to sit their test at our centre tomorrow haven't received their live test link despite following the advice above.

    None of our CTMUA, TMUA or TSA students have received the live test link.

    What are we supposed to do now??

    Fiona Davidson

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    Shou Yee Man

    Our TSA student has not received the live link either. Is there a delay in sending out the emails?

    Please advise

    Thank you

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    Alison Williams

    I have only one student taking the CTMUA test but he has not received the lice test link by e mail as yet.

     What  should we  do now???

     

    Alison Williams

     

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    Anna Brett

    One of my TMUA students has not been able to access the demo link through no fault of her own, and I now feel she is disadvantaged. The others have.

    Please extend access to the demo link.

    Plus she has not received the live link??

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    Julie Calcott

    We haven't received a centre test link either.  What do we do as the tests are tomorrow?

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    Wanqing Huo

    We also have not received the demo test links and live test links yet. 

    What should we do for tomorrow's BMAT test?

     

    Many thanks

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    Syed Ahmed

    Hi, I am due to sit the BMAT test tomorrow. I have not received the link to the live test yet even though you say they have been sent out already. I tried to call Mercer Mettl but the call keeps on getting cut off.

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    Olga Fayzulina

    Our TSA student has not received the live link. 

    Could you please advise what we have to do?

    Thank you!

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    Liz Huxley Capurro

    We have one student who has received nothing whilst another has received the first students invitation

    Checked the entries and their emails are correct so either Mercer Mettl or Cambridge have mixed up the email addresses which is very concerning - we don't want a pupil sitting the test and the results being awarded to another student

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    Cheryl Brookes

    Centre number 62363 We are also missing links to the live tests - I have called the helpline who directed me to support who say it is because CA have not given information. I have registrations for all my students. Please advise as a matter of urgency what we are expected to do tomorrow.

     

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    Pauline Carr

    I have one student taking exam tomorrow and one on Tursday who have not had demo link and have not yet received live link.  I have contacted Cambridge Assessments yesteday and the email address were checked.  I tried to contact Support at Mettle yesetrday as well, and the phone rings a few times, and then swtiches off. So much for their Support.  This is acausing graet anxiety witht eh candiadtes as well as me.  What are we supposed to do without a live link?

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    Lesley Brothwood

    We initially had some issues accessing the demo test. Called the UK number for Mercer Mettl. We were also referred to a number in India. We called and the gentleman we spoke too had no idea what we were talking about and gave us a number in the USA to ring. It didn't work!

    Fortunately we managed to sort things out for ourselves but this really doesn't bode well for tomorrow if things don't go smoothly.

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    Suzanne Warren

    one of our students have not received the live link for BMAT tomorrow, please advise

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    Matilda Okuyiga

    HI there.

    I have three candidates registered at my centre and none of them have yet to receive their links to complete the tests.

    This is very concerning, because currently I have two students who are not in the position to sit their BMAT tomorrow morning. 

    Please can you advise what we have to do.

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    Nicola Payne

    Our students (54207) haven't received their test links either. I have tried to call the support line but after being on hold for quite a few minutes I was automatically directed to leave a voice mail. I have also emailed support. Can you please advise. Thank you

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    David Simon Cousens

    I have 4 candidates registered for the TSA on Thursday. No links yet. Very stressful.

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    Michelle Shemming

    where can we find the online admin documents.  we have not been emailed the handbook and insructions

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    Michelle Shemming

    spent an hour on the phone trying to get through to be cut off.  not helpful!!  we urgently need the documentation for the exam tomorrow

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    Sabine Hanna

    All live test links have now been sent to candidates by email.

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