This article contains information for ELAT, TSA Oxford and TSA Section 1 candidates who receive the following error message when trying to register for the Results Online for Candidates website:
The information that you have provided does not match our records.
What is the problem?
When attempting to register for the Results Online for Candidates website, you may see an error message indicating that the information you have provided does not match our records (see below).
This error message usually indicates that you were registered for the test with an incorrect date of birth (or you are attempting to register using an incorrect Candidate Number and/or PIN).
What to do next
In order for us to help, please get in touch, providing the following information:
- First name
- Candidate number
- UCAS ID (if known)
- Date of birth
We'll check your information and help you register for the Results Online website.